Programme length: 15 months

Business Administrators have a highly transferable set of knowledge, skills and behaviours that can be applied across all industry sectors.  This includes organisations in the public, private and charitable sectors and of all sizes from small local employers to international organisations and government.  The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services.


The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of a business administrator contributes to the efficiency of an organisation, working across teams and resolving issues as requested. The flexibility and responsiveness required allow the apprentice to develop a wide range of skills.


The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, and decision-making.


Candidates who successfully complete the apprenticeship and show the potential for people management and other responsibilities may be able to progress onto the Higher Apprenticeship in Business and Professional Admin at level 4 (equivalent to the first year of a degree).


What am I assessed on?


  • The organisation
  • Value of their skills
  • Stakeholders
  • Relevant regulations
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors


  • Office IT applications
  • Record and document production
  • Decision making
  • Interpersonal skills
  • Communication
  • Quality
  • Planning and organisation
  • Project management


  • Professionalism
  • Personal qualities
  • Managing performance
  • Adaptability
  • Responsibility

End Point Assessment

In the case of the Business Administrator Apprenticeship, the End Point Assessment Organisation (EPAO) is City & Guilds.  The EPA consists of three elements:


Knowledge test

This is a 60 minute online multiple choice exam of 50 questions.  Your score represents 20% of the overall result.


Portfolio-based interview

The interview lasts for 30-45 minutes and represents 40% of the overall result.  The interviewer will invite you to discuss a selection of 8-10 pieces of evidence from your portfolio and discuss the units of the apprenticeship these relate to.  It gives you the opportunity to demonstrate what you’ve learned across all aspects of the course.


Project/improvement presentation

The presentation gives you the chance to showcase a particular task that you’ve completed in the workplace and explain the skills that you used to complete it. The presentation will last 10-15 minutes, followed by a 10-15 minute Q&A. The score represents another 40% of your overall score.