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Once you’re enrolled, your apprenticeship will take around 15 to 18 months to complete depending on the subject. This includes the time needed to complete your training and around 2 months to schedule and complete the End Point Assessment (EPA) (more on this below).


Your training begins with the development of an Individual Learning Plan (ILP) which is unique to you.  It is developed through discussion with your tutor and employer to ensure it meets the employer’s needs for the role and your learning needs.


Training is usually delivered entirely in the workplace though with a mix of on- and off-the-job training.  Initially your tutor will undertake tutorial sessions with you roughly every two weeks and at the beginning these will usually be face-to-face.  As you settle in to your role and your training programme, your tutorial sessions may be completed through a video or phone call and the frequency may reduce slightly but only if you are progressing well.


If you need more support your tutor can be contacted by email and they will usually respond the same day.  We pride ourselves on the high level of support we provide for our apprentices.


As well as your tutor, you will have a mentor in the workplace (usually your line manager) who will show you the ropes and provide ongoing day-to-day monitoring and support.  The way this works varies significantly between employers.  Some will have very formal induction and operating procedures while others will be more relaxed.


Your tutorial sessions will normally last one to two hours and be used to:


  • review and assess coursework and provide feedback
  • provide teaching and learning to cover knowledge requirements
  • plan future learning and set SMART targets


Apprentices must spend 20% of their working time undertaking off-the-job training. This is made up of:-


  • The teaching of Theory (tutorials, role play, simulation exercises, online learning)
  • Practical training – shadowing, mentoring, industry visits
  • Learning support and time spent writing assessment/assignments


You’ll record evidence of your learning by uploading documents, spreadsheets and other forms of coursework into our online electronic portfolio (Ecordia). Other forms of evidence/coursework can include; observations, professional discussions and witness testimonies from your line manager(s).


When you have completed all the learning required to meet the knowledge, skills and behaviours of the apprenticeship and your tutor will confirm that you have passed ‘The Gateway’ and are ready for your End Point Assessment.


End Point Assessment (EPA)

End Point Assessment is how your apprenticeship is examined and certified.  End Point Assessment is undertaken by an external organisation (the EPAO) that has not been involved in your training in any way.  More information about the EPA process can be found in the course information pages.


English and Maths

All apprentices are required to complete an initial assessment of their English and Maths ability.  If you do not already have a level 2 (GCSE level) qualification in either of these subjects you will be required to complete a ‘Functional Skills’ qualification at level 2.  Even if you do have GCSEs in these subjects, but your initial assessment identified gaps in your knowledge, your tutor will provide additional support in these subjects and may include some specific training on them as part of your course.

Where candidates require Functional skills, there will be a need for them to attend workshops away from the workplace.  Where this is the case, this will be discussed and agreed with the employer in advance.